revocation instruction

Right of withdrawal

You are entitled to a right of revocation in accordance with the statutory provisions. The provisions set out in detail and listed in the following revocation instructions shall apply to the right of revocation. The cancellation policy also only applies to products purchased via and not in a retail store or online retailer.

You can revoke the contract within 14 days without giving reasons. The revocation period is 14 days and begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If you have ordered several goods which are delivered separately, the period shall commence on the day on which you or the third party other than the carrier designated by you took possession of the last goods.
To exercise your right to cancel, you must notify us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). The revocation is to be addressed to: 

Haus Freudenberg GmbH 
c/o cluera clean care Retourenabteilung 
Johann-van-Aken-Ring 12
47551 Bedburg-Hau
You can use the sample revocation form provided on our website for your revocation, but this is not mandatory. 

Download sample revocation form 

If you use this option, we will immediately confirm receipt of your revocation, e.g. by sending you an e-mail. 
In order to comply with the revocation period, it is sufficient to send your notice of exercising the right of revocation before the expiry of the revocation period. 

Consequences of revocation 

In the event of revocation, we shall repay to you all payments we have received from you, including delivery charges (other than additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notice of your revocation of this Agreement. Unless expressly agreed otherwise with you, we will use the same means of payment that you used in the original transaction for the refund. Under no circumstances will we charge you a fee for the repayment. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. 
You must return or hand over the goods to Haus Freudenberg GmbH immediately and in any case within 14 days of the day on which you informed us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the 14-day period. You shall bear the costs of returning the goods. 

In the event of an effective revocation or an effective return, the services received by both parties shall be returned and any benefits derived (e.g. benefits of use) shall be surrendered. If you are unable to return the goods or services received in whole or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible in a retail shop. In addition, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the goods by not using the goods as if they were your property and by refraining from doing anything that could impair their value. 

The right of revocation does not apply to the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, to the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery or to the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature.

Goods are to be returned at your expense and risk. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.